We manage your hosting environment and provide basic support (15 minutes or less) as needed for domain, email, and hosting issues and questions. Please note that any issues that require more in-depth support will be billed on an hourly basis or applied to your retainer.

Something not working or looking right? We’ll fix it! Have an issue with your email or web hosting? We can help!

Our support team knows WordPress, Divi, and Woocommerce better than most! There is no problem too large or too small that we can’t handle. We’re your dedicated WordPress support team. Have a question or need advice? Ask away, we’re here to help!

Your essential plans include unlimited help requests of up to 15 minutes each. Longer tasks and support time is available for an additional cost, or as part of our E-Commerce and Pro Plans.

The extraordinary popularity of WordPress has made it a very inviting target for hackers, so more and more hackers are being drawn to WordPress sites. Regularly scheduled security scans are conducted to make sure your site is secure. Most plans include unlimited clean-up of any compromised site. Monthly status report providing insights on the performance and health of your website.

The web is a dynamic space with lots of moving parts being updated all of the time. We ensure that your site is up to date, running the latest and greatest themes, plugins, and ensuring that everything is firing on all cylinders for optimal performance, usability, search engine ranking, and conversion.

We are your trusted advisors to help you evolve and manage your site, and ensure that it continues to grow and scale with your business.

As needed, meet with Claudia 1 on 1 for a productive and inspiring strategy session to review what’s new, what could be better, and how to keep your site fresh and working optimally for your clients, and for your business!

We can offer strategy, design, coaching, and more to support your social media activities and community building.

We can help craft or edit your own copy for your website, blog posts, email newsletters, and more. We’ll also make sure they are formatted, styled, and optimized for top Google / SEO performance.

We can help craft or edit your your newsletter, design and format custom templates, and oversee all of the moing parts to ensure your lists and communications flow seamlessly.

Need us to show you and your team how to do something, integrate a new system, or empower your new VA to work with your site? We’d love to! We can train and empower you and your team to work with your site and setup your unique systems & workflows. Happy to schedule live sessions, record custom tutorials, or a combination of both!

All of the websites that we care for must first go through a quality check for us to become familiar with the website. If we have built your website recently then this should take very little time and there is no sign-up fee.

If, on the other hand, your website was built by someone else or hasn’t been updated in a while then our quality check will be much more involved and may require more time to get your website up to our high standards. When this is the case we will require a website evaluation, and will provide you with an estimate of time and cost (usually no more than 2 hours @ $150/hour).

Absolutely not! We are all about a relationship with you and your website, so we would hate to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in… all of our WordPress care plans are contract-free, so you may cancel at any time.

To cancel, simply send us an email and let us know. We’ll immediately stop your next payment and you’ll continue to receive your website care plan benefits until the end of the month. After this, all of your stored backups and other plan features will be removed.

Please note that if you are on an annual plan and cancel prior to the conclusion of your term, we will refund you the balance of any unused months, minus the balance due for the full rate for each of the months of service.

Monthly support time can be utilized for content update requests and small design improvements – these are the most common requests, however, anything that can fit into your monthly support time is fair game, such as theme or stylesheet changes, new form creation, changes to existing forms, posting blogs with SEO set-up, social media posts, etc. We will work until your time limit is reached. Unused time does not carry over into the next month.

We just ask that you be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you request, within your allocated support time (depending on your plan), will be addressed by our team with immediate attention. However, you can change and adjust your plan to meet your changing needs, and we ensure all of our clients get much more than they pay for!

If you need support above and beyond what is covered under your care plan, we will submit a time estimate for you to approve separately. If approved, we will schedule a block of time for this work to be completed and it will be billed in 15 minutes “Tasks” or hourly increments of $40 and $150 respectively. You may also establish a retainer of hours to ensure that your project(s) are at the top of our queue and given priority.