If, on the other hand, your website was built by someone else or hasn’t been updated in a while then our quality check will be much more involved and may require more time to get your website up to our high standards. When this is the case we will require a website evaluation, and will provide you with an estimate of time and cost (usually no more than 2 hours).

Absolutely not! We are all about a relationship with you and your website, so we would hate to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in… all of our WordPress care plans are contract-free, so you may cancel at any time.

To cancel, simply send us an email and let us know. We’ll immediately stop your next payment and you’ll continue to receive your website care plan benefits until the end of the month. After this, all of your stored backups and other plan features will be removed.

Monthly support time can be utilized for content update requests and small design improvements – these are the most common requests, however, anything that can fit into your monthly support time is fair game, such as theme or stylesheet changes, new form creation, changes to existing forms, posting blogs with SEO set-up, social media posts, etc. We will work until your time limit is reached. Unused time does not carry over into the next month.

We just ask that you be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

If you need support above and beyond what is covered under your care plan, we will submit a time estimate for you to approve separately. If approved, we will schedule a block of time for this work to be completed and it will be billed in 15 minutes “Tasks” or hourly increments of $40 and $150 respectively.