Web Master Services for

Soulful Brands

Your website is the heart and soul of your business. Let us show it the love and nurturing it deserves…

View Plans
Get Support

Web Master Services for

Soulful Brands

Your website is the heart and soul of your business. Let us show it the love and nurturing it deserves…

View Plans
Get Support

Show Your Website Some love

Ongoing support & TLC to keep your WordPress site running smoothly, securely, and beautifully.

So, now that your website looks fabulous, do you have a plan to keep it that way? Do you have a trusted team to manage ongoing site security, updates and backups? And what do you do when you’re stuck on a technical question or problem?
With all the demands of running your own business, how great would it be to know your website is being cared for and protected from threats, so you can spend your time on selling your products and services, providing top notch customer service, and all the things you truly love to do?

We love WordPress Websites, and

we’d LOVE to love on yours!!

Pro Support at Your

Fingertips

Being a WordPress Care Plan client is like having a brand strategist, graphic designer, web designer, web developer, SEO specialist, and tech support right at your fingertips! Each plan includes a different amount of support time per month. You can purchase additional support time as needed – so rest assured, we have your back!

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Copy & Content Updates

Any updates to your website text, images, or other content.

Troubleshooting & Tech Issues

Something not working or looking right? We’ll fix it!

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AddING BLogs & EventS

Keep your site content fresh, attractive, and on-brand!

Add-ONs & UPgrades

Want to add a scheduling calendar, Instagram feed, or other cool stuff? Let’s do it!

Care Plan

Features

Our care plans not only keep your site super safe, secure, and hacker-free, they also help you grow and evolve your brand presence online. Depending on which plan you choose, we can take care of the basic maintenance of your site, or act as strategic advisors and your “web team” ongoing to ensure your site is running smooth and supporting your business on all fronts.

Core Updates

WordPress, your Theme, and Plugins all have periodic updates to their software. We make sure each one goes smoothly, and ensure that nothing has been corrupted or made non-operational in the upgrade. For those on our premium plan, we conduct all updates on a Staging site to confirm functionality, and then push to the live site when verified.

Support at Your Fingertips

We’re your dedicated WordPress support team. Have a question or need advice? Ask away, we’re here to help! Most subscription plans include unlimited help requests of up to 15 minutes each. Longer tasks and support time is available at a discounted rate.

Dedicated Web Master

The best part of our Care Plans is the sense of peace and flow that comes from knowing your website is in caring and competent hands. You and your website are being cared for by a small but mighty team of branding, web design, and development professionals who specialize in all things WordPress and online business.

Security Monitoring & Reporting

The extraordinary popularity of WordPress has made it a very inviting target for hackers, so more and more hackers are being drawn to WordPress sites. Regularly scheduled security scans are conducted to make sure your site is secure. Most plans include unlimited clean-up of any compromised site. Monthly status report providing insights on the performance and health of your website.

Daily & Weekly Backups

We protect and back up your data daily, and the entire website is backed up on a weekly and monthly basis, to ensure that all changes are captured effectively, should there be a need to revert to an earlier version.

Monthly Training & Consulting

Every month, you meet with Claudia for a fun, focused, super productive and inspiring one-on-one session to review what’s new, what could be better, and how to keep your site fresh and working optimally for your clients, and for your business! We also give you a bonus set of training videos and a guidebook installed within your website dashboard to keep you up to date and fluent in all things WordPress.

Plans & Pricing

Choose a plan that works for you, change or cancel at any time, and have as little or as much access as you need. Please note that hours do not roll over from month to month.

Basic

Basic updates, security & maintenance for very simple sites!
$47/mo
  • Basic support (via email, response within 48 hours)
  • Software Updates: Core WordPress, Theme & Plugins
  • Monthly Database Backups & Full Site Backups
  • 24/7 uptime and security monitoring
  • Performance optimization
  • 60-minutes of premium support time per year
  • Spam blocking & cleanup
  • 10% Off Additional Services & Support
Sign Me Up!

Maintain

Best for standard business websites, updated monthly
$97/mo
  • Pro support (via email, response within 24 hours)
  • Software Updates: Core WordPress, Theme & Plugins
  • Monthly Database Backups & Full Site Backups
  • 24/7 uptime and security monitoring
  • Performance optimization
  • Monthly Website Performance Report
  • 30-minutes of premium support time per month
  • Spam blocking & cleanup
  • 15% Off Additional Services & Support
Sign Me Up!

Manage

Required for e-commerce, membership, and high-traffic sites updated weekly
$197/mo
  • Priority support (via Basecamp, response within 12 hours)
  • Software Updates: Core WordPress, Theme & Plugins
  • Monthly Database Backups & Full Site Backups
  • 24/7 uptime and security monitoring
  • Performance optimization
  • Simple site analytics
  • Monthly Website Performance Report
  • Keyword tracking (up to 20 keywords/phrases)
  • 60-minutes of support time per month
  • Spam blocking & cleanup
  • Client dashboard
  • 30-minute website consulting session each month
  • 20% Off Additional Services & Support
Sign Me Up!

Master

Best for actively growing, interactive websites, updated weekly.
$397
  • Priority support (via Basecamp, response within 4 hours)
  • Software Updates: WordPress core, plugins, e-commerce, and membership
  • Daily database & full site backups
  • 24/7 uptime and security monitoring
  • Performance optimization
  • Simple site analytics
  • Monthly website performance report
  • Keyword tracking (up to 50 keywords/phrases)
  • 180-minutes of support time per month
  • Spam blocking & cleanup
  • Client dashboard
  • 60-minute website consulting session each month
  • 25% Off Additional Services & Support
Sign Me Up!

Get Support 

Existing clients, please use the buttons below to submit support requests and schedule your monthly consulting sessions!

Schedule Consulting Call
Submit Support Tasks

Client love

Don’t just take it from us, let our customers do the talking!

“I can’t say enough good things about Claudia and her team. They are wizards of creativity and web savviness! She transformed from a naive and tech-challenged aspiring blogger into a beautiful brand with a fabulous looking online presence in just a matter of weeks. Over the many years I have worked with Claudia, she has helped me feel supported every step of the way as I continue to grow and evolve my online presence. They have now built and beautifully manage all THREE of my brands and websites and I would have it no other way…Thank you Claudia and crew for your brilliance and for helping me realize my vision and then some!”

Erin O’Bryan

THEMODERNCOWGIRLCOOKS.COM
HIDDENCANYONRANCH.COM
ERINOBRYANCHC.COM

“Claudia, the compliments keep rolling in about the website – it is really beautiful and I remain thrilled every time I look at it! And it is wonderful to have you there to support me ongoing, as you well know that anything “web” is outside of my realm in this lifetime! Thank you Dearest Claudia – I so appreciate you!”

Barbara Whiteside

WHITESIDEWORKSHOPS.COM

Sign Up 

Let us take care of your business’ most cherished asset so you can do what you do best and know that your site is safe, secure, and getting the love it deserves…

Sign Me Up!

Frequently Asked
questions

Is there a sign up fee?
All of the websites that we care for must first go through a quality check for us to become familiar with the website. If we have built your website recently then this should take very little time and there is no sign-up fee.

If, on the other hand, your website was built by someone else or hasn’t been updated in a while then our quality check will be much more involved and may require more time to get your website up to our high standards. When this is the case we will require a website evaluation, and will provide you with an estimate of time and cost (usually no more than 2 hours).

Am I locked into a contract?

Absolutely not! We are all about a relationship with you and your website, so we would hate to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in… all of our WordPress care plans are contract-free, so you may cancel at any time.

To cancel, simply send us an email and let us know. We’ll immediately stop your next payment and you’ll continue to receive your website care plan benefits until the end of the month. After this, all of your stored backups and other plan features will be removed.

What tasks are included in monthly support time?

Monthly support time can be utilized for content update requests and small design improvements – these are the most common requests, however, anything that can fit into your monthly support time is fair game, such as theme or stylesheet changes, new form creation, changes to existing forms, posting blogs with SEO set-up, social media posts, etc. We will work until your time limit is reached. Unused time does not carry over into the next month.

We just ask that you be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

Does monthly support time roll over?
The monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you request, within your allocated support time (depending on your plan), will be addressed by our team with immediate attention. However, you can change and adjust your plan to meet your changing needs, and we ensure all of our clients get much more than they pay for!
Is Email Hosting included in your plans?
No, the cost of hosting is not included in any of our plans. However, we partner with 2 very reputable and low-cost hosting providers and are happy to manage transferring your site over, and of course all of the details of maintaining your site’s hosting environment as part of your plan.
What happens if my website goes down, is hacked, or breaks?
In the event that your website has a major issue, we will be there to get it fixed and back online. Our hack free guarantee doesn’t mean that it’s impossible for your site to get hacked. It means we will do everything within our power to prevent it and be able to restore it super quickly if it does.
What if I need more support time/hours?

If you need support above and beyond what is covered under your care plan, we will submit a time estimate for you to approve separately. If approved, we will schedule a block of time for this work to be completed and it will be billed in 15 minutes “Tasks” or hourly increments of $40 and $150 respectively.

How do the consulting / strategy calls work?
Your consulting sessions are a chance for you to get high level strategic thinking and insight into not only your website, but your overall business, brand, and marketing workflow. Brainstorming and strategy works best on a video call, where we can share screens, and we will get to tackle things realtime. Sessions can be recorded, and referenced by you and/or your team as needed. During the strategy calls we will work together to identify areas of your website and strategy that can be improved, and come up with a list of action items for our team and yours.
My website was built by someone else, can I still be on a care plan?
Our WordPress Care Plans were primarily developed for websites we designed and built, however, we welcome clients who are looking for a long-term relationship with a dedicated webmaster. We first like to do a website evaluation to become familiar with your website, how it was built, and to spot any potential issues if the site hasn’t been updated regularly. With the website evaluation, we perform all of the necessary updates and connect to our monitoring tools, as well as make a full backup of the website. We thoroughly assess your website / WordPress dashboard, hosting environment, and any additional software integrations. We then make a list of the issues which need attention and suggestions for improvements needed in order to proceed with the website on a monthly care plan. The website evaluation is a fixed $450 fee and includes a 30-minute review call (recorded via Zoom) and a website evaluation report.
But my web host says they are handling backups for me...?
Most web hosting companies do conduct routine backups, but they are often stored on the same server as your site, so if your server is compromised, then your backups are worthless. Not to mention, each day web hosting companies provide less and less service and longer and longer support queues, so actually getting them to do what you’re paying for can be a major pain and suck up precious (profitable) time. We provide daily database backups and weekly full website backups that are stored off-site on Dropbox’s cloud servers.  We can access these clean backups quickly to restore your site, should anything happen. We also monitor for site downtime and work quickly to bring it back online.  We are well versed on all the finer details of your site – the nooks and crannies we say – and we’ll make sure that nothing is overlooked.