Show Your Website Some Love!

Ongoing support & TLC to keep your WordPress site running smoothly, securely, and beautifully.

Your website is one of, if not, THE largest and most important investments you’ll make for your business

So, now that your website looks fabulous, do you have a plan to keep it that way? Do you have a trusted team to manage ongoing site security, updates and backups? And what do you do when you’re stuck on a technical question or problem?

With all the demands of running your own business, how great would it be to know your website is being cared for and protected from threats, so you can spend your time on selling your products and services, providing top notch customer service, and all the things you truly love to do?

We love WordPress Websites, and we’d LOVE to love on yours!!

Care Plan Features

Our care plans not only keep your site super safe, secure, and hacker-free, but also to continue to grow and evolve your business and community online. Depending on which plan you choose, we can take care of the basic maintenance of your site, or act as strategic advisors and your “web team” ongoing to ensure your site is running smooth on all fronts.

Core Updates

WordPress, your Theme, and Plugins all have periodic updates to their software. We make sure each one goes smoothly, and ensure that nothing has been corrupted or made non-operational in the upgrade. For those on our premium plan, we conduct all updates on a Staging site to confirm functionality, and then push to the live site when verified.

Support at Your Fingertips

We’re your dedicated WordPress support team. Have a question or need advice? Ask away, we’re here to help! Most subscription plans include unlimited help requests of up to 15 minutes each. Longer tasks and support time is available at a discounted rate.

Fully Managed Hosting

Say goodbye to cheap, frustrating, slow, and potentially dangerous shared hosting! We partner with Flywheel Hosting to offer our clients one of the most secure, fast, and WordPress-specific web hosts on the market. Best of all, you don’t have to lift a finger – we manage all of your hosting, updates, backup, security, and anything you need now or in the future.

Security Monitoring & Reporting

The extraordinary popularity of WordPress has made it a very inviting target for hackers, so more and more hackers are being drawn to WordPress sites. Regularly scheduled security scans are conducted to make sure your site is secure. Most plans include unlimited clean-up of any compromised site. Monthly status report providing insights on the performance and health of your website.

Daily & Weekly Backups

We protect and back up your data daily, and the entire website is backed up on a weekly basis, to ensure that all changes are captured effectively, should there be a need to revert to an earlier version.

Monthly Training & Consulting

Every month, you meet with Claudia for a fun, focused, super productive and inspiring one-on-one session to review what’s new, what could be better, and how to keep your site fresh and working optimally for your clients, and for your business! We also give you a bonus set of training videos and a guidebook installed within your website dashboard to keep you up to date and fluent in all things WordPress.

Plans & Pricing

Choose a plan that works for you, change or cancel at any time, and have as little or as much access as you need. Please note that hours do not roll over from month to month.

Basic

$47/month
  • Core WordPress, Theme & Plugin Updates
  • Weekly Database Backups & Full Site Backups
  • 24/7 Security Monitoring, Spam Blocking & Cleanup
  • Monthly Website Performance Report
  • 10% Discount on additional support services

Essentials

$97/month
  • Includes all of Basic, plus…
  • Premium Web Hosting
  • Database Maintenance
  • WordPress Training Videos & Guides
  • 1 hour Email & Phone Support (response within 72 hours)
  • 15% Discount on additional support services

Pro

$497/month
  • All of Startup, plus… 1 Hour Strategy & Consulting (biweekly 30 mins or monthly 1 hour)
  • 2 Hours Web Design, Development & Content Updates
  • Blog Content Optimization & Formatting Support
  • SEO Monitoring & Monthly Google Analytics Report
  • Unlimited, Priority Email & Phone Support (response within 24 hours)
  • 25% Discount on additional support services

Basic Care Plan

Hosting not included, $47/month or $517/year

  • Rest easy knowing that the core WordPress software, theme files, and plugin are always up to date.
  • Daily database and weekly full backups of your website, stored securely on Dropbox. Should your site be compromised, we’ll restore it using the latest backup to minimize downtime, impact on your business, and any inconvenience to your visitors.
  • Security scans to protect your site from undesirables such as hackers, malware, and other risks. From strong usernames and passwords, to IP lockouts, to malware monitoring, we’ve got your back and will keep you well protected.
  • Monthly status report providing insights on the performance and health of your website.


Essentials Care Plan

With premium hosting, $97/month or $1,067/year

  • Rest easy knowing that the core WordPress software, theme files, and plugin are always up to date.
  • Daily database and weekly full backups of your website, stored securely on Dropbox. Should your site be compromised, we’ll restore it using the latest backup to minimize downtime, impact on your business, and any inconvenience to your visitors.
  • Security scans to protect your site from undesirables such as hackers, malware, and other risks. From strong usernames and passwords, to IP lockouts, to malware monitoring, we’ve got your back and will keep you well protected.
  • Periodic database clean-up to keep site performing at its best.
  • Training videos and a guidebook installed within your website dashboard to keep you up to date and fluent in all things WordPress.
  • Monthly status report providing insights on the performance and health of your website.
  • Premium Web Hosting for up to one website on Flywheel hosting platform.
  • 1 hour Email & Phone Support (response within 72 hours)


Startup Maintenance Plan

With hosting, $247/month or $2,717/year

  • Rest easy knowing that the core WordPress software, theme files, and plugin are always up to date.
  • Daily database and weekly full backups of your website, stored securely on Dropbox. Should your site be compromised, we’ll restore it using the latest backup to minimize downtime, impact on your business, and any inconvenience to your visitors.
  • Security scans to protect your site from undesirables such as hackers, malware, and other risks. From strong usernames and passwords, to IP lockouts, to malware monitoring, we’ve got your back and will keep you well protected.
  • Periodic database clean-up to keep site performing at its best.
  • Training videos and a guidebook installed within your website dashboard to keep you up to date and fluent in all things WordPress.
  • Monthly status report providing insights on the performance and health of your website.
  • Premium Web Hosting for up to one website on Flywheel hosting platform.
  • 1 hour Email & Phone Support (response within 72 hours)
  • 30 minute strategy session each month to review website performance, discuss recommendations to assist you in reaching your business goals. **
  • Site uptime monitoring, and notification if your site is down for more than 10 minutes, assistance with bringing it back online as soon as possible.
  • 1 Hour Web Design, Development & Content Updates to help you keep your website up to date and manage your content.*


Pro Care Plan

With hosting, $497/month or $5,467/year

  • Rest easy knowing that the core WordPress software, theme files, and plugin are always up to date.
  • Daily database and weekly full backups of your website, stored securely on Dropbox. Should your site be compromised, we’ll restore it using the latest backup to minimize downtime, impact on your business, and any inconvenience to your visitors.
  • Security scans to protect your site from undesirables such as hackers, malware, and other risks. From strong usernames and passwords, to IP lockouts, to malware monitoring, we’ve got your back and will keep you well protected.
  • Periodic database clean-up to keep site performing at its best.
  • Site uptime monitoring, and notification if your site is down for more than 10 minutes, assistance with bringing it back online as soon as possible.
  • Training videos and a guidebook installed within your website dashboard to keep you up to date and fluent in all things WordPress.
  • Monthly status report providing insights on the performance and health of your website.
  • Premium Web Hosting for up to one website on Flywheel hosting platform.*
  • Unlimited Priority Email & Phone Support (response within 24 hours)
  • 60 minute strategy session each month to review website performance, discuss recommendations to assist you in reaching your business goals. **
  • 2 Hours Web Design, Development & Content Updates to help you keep your website up to date and manage your content.***
  • Blog Content Optimization & Formatting Support
  • SEO Monitoring & Monthly Google Analytics Report


What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“My website is the heart and soul of my business, but unfortunately I know only enough to make me dangerous around a WordPress site 🙂 It makes me so happy and beyond relieved to have Claudia and her team take care of all of the little and big maintenance things I just don’t have the time or desire to keep up with. Plus whenever I get stuck on something, Claudia’s always there to point me in the right direction. Thank you for your wisdom and support!”

A. Sullivan

“Claudia and her team skillfully manage 3 of our WordPress websites, and we would have it no other way! I had a site hacked a couple of years ago, and it took me months to recover from it, not to mention a lot of unnecessary expense and gray hairs. Now I have the peace of mind of knowing that my sites are all safe, secure, and backed up at all times, so I can focus on creating content and growing my business. Their hosting service is also the best I’ve used over the last 10+ years – great speed and no issues whatsoever. Thank you! ”

J. Barbosa

“I can’t even say enough good things about Claudia and her team. They are wizards of creativity and web savviness! I came to Claudia as a totally naive aspiring blogger, and she transformed me into a beautiful brand with a fabulous looking online presence in just a matter of weeks. Better yet, they have helped me feel supported every step of the way as I continue to grow and evolve my online presence, teaching me what makes sense to learn, and taking care of the stuff that doesn’t. Thank you Claudia and crew for your brilliance and for helping me realize my vision and then some!”

E. O'Bryan

Frequently Asked Questions

Is Email Hosting included in your plans?

While we do strongly encourage our clients to use Google Apps due to Google’s advanced features and spam filtering, we do also offer e-mail service as long as the e-mail is kept under your file storage size limit. We use Google Apps ourselves for all our e-mail, calendaring and file storage needs however, and can help you set up Google Apps if you would like.

What is this "Premium Hosting" you mention?

We are a hosting partner for Flywheel WordPress hosting, and we include premium quality WordPress website hosting in all of our care plans except for the Essentials. If you would like to add hosting to the Essentials, you may do so for +$15/month.

What happens if my website goes down, is hacked, or breaks?

In the event that your website has a major issue, we will be there to get it fixed and back online. Our hack free guarantee doesn’t mean that it’s impossible for your site to get hacked. It means we will do everything within our power to prevent it and be able to restore it quickly if it does.

What if I need more support time/hours?

If you need support above and beyond what is covered under your care plan, we will submit a time estimate for you to approve separately. If approved, we will schedule a block of time for this work to be completed and it will be billed at our standard hourly rate of $150 per hour.

How do the strategy calls work?

Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy works best on the phone or on a video call. The calls are either 30 minutes twice a month, or 1 hour once a month. During the strategy calls we will work together to identify areas of your website and strategy that can be improved, and come up with a list of action items for our team and yours. These consultation calls are reserved for our Elite care plan customers.

But my web host says they are handling backups for me...?

Most web hosting companies do conduct routine backups, but they are often stored on the same server as your site, so if your server is compromised, then your backups are worthless. Not to mention, each day web hosting companies provide less and less service and longer and longer support queues, so actually getting them to do what you’re paying for can be a major pain and suck up precious (profitable) time. We provide daily database backups and weekly full website backups that are stored off-site on Dropbox’s cloud servers.  We can access these clean backups quickly to restore your site, should anything happen. We also monitor for site downtime and work quickly to bring it back online.  We are well versed on all the finer details of your site – the nooks and crannies we say – and we’ll make sure that nothing is overlooked.

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